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For all information regarding the COVID situation, click here .
Car and home
Recreational and leisure vehicles
+ Nautic Life boat
Windshield cracked (Belron) / Home
Intact, Intact Solution
(Recreational and leisure vehicles,
boat, car and home)
(Car and home)
Recreational and leisure vehicles,
car and home
Fill out this inquiry form (French).
The same form is available via customer portal (request a change menu).
Send us an email via email@example.com
by providing us with the following information: name, address, telephone and claim details
RECREATIONAL VEHICLE ON THE ROAD
(Aviva Elite’s policies only)
As a policyholder of an Aviva Elite RV insurance policy on the road, you may be entitled to a COVID storage discount if you decide not to use your RV this summer. This means that the motorhome must not be operated at all, whether on public roads or on private land, nor can it be occupied or used as shelter if parked. Also, the towed trailer can’t be towed or occupied, nor can the unit be occupied or used as a shelter if parked.
This is a 25 % discount on your monthly premium for a period of maximum 60 consecutive days or until September 8, 2020 (deadline).*
Please note that due to the high number of requests we receive, all files for this purpose will not be processed until the end of September 2020. Deadline for requesting the discount: September 8, 2020. Certain conditions apply.
STATIONARY TRAILER, MOTORCYCLE, SNOWMOBILE, ATV AND CLASSIC CAR
These vehicles are not eligible for this discount.
The period to request a COVID confinement discount for your car has ended.
Please email us your questions via
You may be entitled to a reduction on your auto insurance premium if, during COVID confinement, your mileage has decreased. Note that the mileage normally indicated in your file will be restored after 90 days from the date you reduced your mileage due to confinement.
If you have not changed your password as requested in our InfoWeb, it is possible that your account is currently disabled. To reactivate it, you will have to send an email to firstname.lastname@example.org, with the subject line “I want my account to be reactivated”.
Please allow us some time to proceed. Thank you for your understanding.
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